Workshop 3 – Patient engagement and communication skills

Room:

Hall C1

Facilitator:

Makridaki, Despina

Speakers:

Abstract:

ACPE UAN: 0475-0000-15-023-L05-P. An application based activity.

Abstract

The concept of pharmacist-led clinics in the hospital based outpatient department allows clinical pharmacy in the physicians outpatient clinic. The pharmacist works as a member of the multidisciplinary team and manages patients’ drug therapy. In most models, physicians refer patients to the pharmacist clinic where the pharmacist works within agreed guidelines in consultation with patients to optimise treatment. Improved patient outcomes help to inform organisations of the success of these services.

Pharmacists require patient assessment skills including clinical assessment and communication skills. Patient assessment includes establishing the medication history and response to treatment which may include clinical measurements such as blood pressure. Pharmacists learn to obtain relevant information from patients through appropriate questioning and listening. Establishing patients’ beliefs and concerns about treatment informs the approach the pharmacist uses to advise and educate the patient to achieve the best possible treatment outcomes and adherence to medicines. The pharmacist may use different approaches depending on their initial assessment of the patient. Communication regarding treatment plans is important and is shared with both hospital and primary care clinicians.

This workshop will illustrate roles of pharmacists in the out-patient setting. In particular, experiences will be shared from a pharmacist-led outpatient clinic which reviews patients with diabetes mellitus and adverse cardiovascular risk factors. Approaches to communication and engagement with different patient examples will be explored to support practitioners in their approach to patient consultation in their own practice.

Teaching Goals

• To describe the role of clinical pharmacists in a hospital outpatient clinic in terms of patient consultation and medication review;

• To describe communication skills required for pharmacist-patient interactions;

• To describe communication skills appropriate to use in patients from different backgrounds to support their optimum use of medicines.

Learning Objectives

After the workshop the participant should be able:

• to describe methods/tools that can be used in a Pharmacist-Patient consultation;

• to identify patient needs and to assess patient’s learning/understanding;

• to identify opportunities for using different communication skills in their own practice.

Workshop 3 – Patient engagement and communication skills

Room:

Facilitator:

Speakers:

Abstract:

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