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K3- Digital health – patient experiences and expectations

Date:

14/03/2025 - 11:30 am to 1:30 pm

Room:

Auditoriums 10-11-12

Facilitator:

Jonathan Underhill

Speakers:

Abstract:

Link to EAHP Statements
Section 1 – Introductory Statements and Governance: Statements – 1.1
Section 4 – Clinical Pharmacy: Statements – 4.1, 4.6
Section 5 – Patient Safety and Quality Assurance: Statements – 5.1, 5.5

Abstract
We have heard from the other Keynote addresses at this EAHP Congress how the rapid advancement of digital health technologies, including telemedicine, e-prescriptions, mobile apps, and wearable devices, is transforming the landscape of healthcare across Europe. Patients can have access to sophisticated technologies and often approach their healthcare professional already armed with lots of information about their treatment options. However, this can be extremely variable according to the digital literacy of the person. Their ability to understand the risks and benefits of these options can often be difficult to determine without the help of an informed healthcare professional or advocate. With this comes an increasing need to listen to the person’s stories and ascertain what really matters to them and what they understand already, not just simply following the latest technological advance.
This keynote address asks us hospital pharmacists how do we find out what is important to our patients and those seeking our help with their medicines. We will hear about the real-life stories of patients with an insight into their expectations and issues related to healthcare, including how they can navigate advancing digital technologies, from a patient point of view.

Learning objectives
After the session the participant should be able to:

  • Describe how hospital pharmacists can use person-centred care to improve their consultations.
  • Discuss the different approaches to making informed shared decisions with patients.
  • Describe the different techniques for exploring the values and preferences that a patient holds.

Educational need addressed
This keynote addresses the skills needed by hospital pharmacists to deal with the challenges posed by digital healthcare advances, while putting the person they are caring for at the very centre of that process.

Keywords
Clinical decision support, communication, evidence-based medicine, health literacy, polypharmacy.

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EAHP Forum

All the EAHP team is working on providing a Forum that can help connect all the members in Conversations and Groups to talk about important matters for the European Hospital Pharmacist.

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Conversations and groups

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The Groups will connect all members that share a category. Members who work on the same assocation, on the same hospital, that have the same role, etc.

Stay tuned for the realase of the forum. Soon on EAHP.