Seminar 1 – Change management in clinical pharmacy

Abstract:

The price and complexity of new drugs and therapies, has, for a long period, resulted in focusing on pharmacy services and accordingly, on the development on clinical pharmacy across Europe, in order to overcome these issues. The fundamental question in most countries today is how to develop services, while resources are limited. The first presenter at this seminar will attempt to deal with this question and suggest effective solutions. Thus a dual focal model based on the access of pharmacist involved, possessing a basic training in clinical pharmacy from university, as well as on financial components, will be presented by the first speaker. The second speaker will analyze the change management process involved in building and implementing clinical pharmacy service. The first part of this presentation will concentrate on health organizations who already have initiated the process and kept it running. Further, the presentation shall focus on stakeholders engaged in the process, defining change agents involved, identifying slow movers and suggesting means to overcome challenges, obstacles and resistance encountered in the process of setting up new services. This presentation is aimed at equipping the audience with a practical change –management model, so as to allow them to facilitate such changes upon return to their institutions.

Teaching Goals:

• Discuss the theory and practice for establishing clinical pharmacy services in a hospital pharmacy.
• Present the challenges in implementing clinical pharmacy services from defining the clinical needs, getting resources to monitor the daily activities.
• Describe the expectations of the “customers” and the way to satisfy/modify accordingly.

Learning Objectives:

Participants should be:

• Inspired to go home and build clinical pharmacy services in their hospital.
• Able to use tools and processes presented and thereby avoid known pit falls in the process.